Pre-Order

 

Policy:  Pre-Order means that the product is not currently in stock or it is a made to order item only. For Pre-Order items you must place your order as per normal if you'd like to secure your style & size.

 

Pre-Orders cannot be cancelled/refunded once placed. If you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued.



Purchasing Pre-Order items allows you to secure your chosen style and size without risking the item becoming sold out shortly after we list it online.

 

Demand can be very high on certain items & frequently they can sell out completely via Pre-Order.

 

Pre-Orders usually complete within 3-4 weeks. Delivery dates are not guaranteed and delays may occur. As we design and manufacture our dresses, delays are generally minimal and indeed many pre-orders are delivered early.

 

 

Please contact us at admin@penelopexo.com if you have any queries regarding your Pre-Order. 

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